Fixfox Terms and Conditions_{Last Updated: February 17, 2024}Introduction
_{These Terms of Use ("Terms") govern your access to and use of the Fixfox website and mobile application (the "Platform") and the services made available through the Platform by Fixfox Company ("Fixfox," "we," "our," or "us").
By accessing or using the Platform, Users agree to be legally bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.Fixfox reserves the right to amend these Terms at any time. We will notify you of material changes by posting the revised Terms on our website. Your continued use constitutes acceptance of the amended Terms. If you do not wish to continue using the Platform or services under the new Terms, you may terminate your account.}Key Terms_{"Fixfox" refers to the company providing the platform and services.
"User(s)" refers to any persons accessing or using the Fixfox platform, including both Homeowners and Contractors.
"Homeowner(s)" refers to Users utilizing the Fixfox platform to post jobs, receive bids, hire Contractors, and facilitate completion of home improvement jobs.
"Contractor(s)" refers to Users utilizing the Fixfox platform to view job postings, submit bids, communicate with Homeowners, and complete home improvement jobs.
"Platform" refers to all Fixfox websites, mobile applications, and related services.
"Job" refers to a home improvement job posted by a Homeowner on the Platform.
"Services" refers to services provided by Fixfox to facilitate connections between Homeowners and Contractors.
"Content" refers to text, images, videos, profiles, reviews, messages, and other materials uploaded, submitted, or accessed through the Platform.
“Proprietary Information” means all technical, business, and other information of a party that is not generally known to the public, that derives value from not being generally known to the public who can obtain value from its disclosure or use, and which information is subject to efforts that are reasonable under the circumstances to maintain the secrecy thereof.}Eligibility and Account Registration_{The owner of the Fixfox platform is based in the State of Washington in the United States. We provide this platform for use only by persons located in the United States. The Fixfox platform is available only to persons over the age of 18 who can form legally binding contracts. Users must register for an account by providing complete and accurate information. Users are responsible for maintaining the confidentiality of their account credentials.}Contractor Requirements_{Contractors must be properly licensed, bonded, insured, and qualified to perform work in all jurisdictions in which they offer services. Contractors are independent contractors and not employees or agents of Fixfox. Fixfox does not perform contracting services or exercise control over Contractor services other than as described herein.}Prohibited Conduct_{Users must agree that they will not violate any applicable law or third party rights on or through the Platform. Without limiting the foregoing, Users agree that they will not:● Provide false, inaccurate, or misleading information
● Distribute spam, phishing, or other unsolicited communications.
● Distribute viruses, malware, or other harmful code.
● Attempt to circumvent or manipulate the Platform Fee structure.
● Engage in any unlawful, fraudulent, deceptive, or unethical activity.
● Infringe the intellectual property or other rights of Fixfox or any third party.
● Violate applicable laws, regulations, or platform policies
● Misrepresent their identity or qualifications.
● Distribute unsolicited promotional messages or content
● Harass or stalk any other User
● Circumvent pricing, fees, or billing processes
● Gain unauthorized access to the Platform or private profiles
● Impersonate any person or organization
● Violate the privacy of any third partyAdditionally, Contractors may not:
● Bid on jobs for which they are unqualified
● Change bid pricing without good cause
● Fail to adequately perform on Jobs as promisedAnd Homeowners may not:
● Withhold payment without good cause
● Unreasonably refuse a Contractor's reasonable requestsFixfox reserves the right to terminate any User’s account or access to the Platform at any time for violation of these Terms, and may incur further legal action.}Use of the Platform_{Subject to compliance with these Terms, Fixfox grants Users a limited, revocable license to access and participate in the Platform. Users may not copy, modify, distribute, sell, or exploit any portion of the Platform without prior express written permission from Fixfox. Users understand and agree they are solely responsible for their actions and decisions to meet other people who they meet online because of the services on the platform. Users understand that Fixfox does not perform background checks on the individuals who may use the platform. Users understand and agree that they must take all reasonable precautions before meeting others through the service provided by the platform.}Intellectual Property_{All Content on the Fixfox platform, including but not limited to text, graphics, logos, images, and software, is the exclusive property of Fixfox or its licensors, and are confidential trade secrets and protected by copyright, trademark, and other intellectual property laws. Users are not granted any right or license to reproduce, distribute, modify, or otherwise use Fixfox's content without express written permission from Fixfox.To notify Fixfox of a possible infringement you must submit your notice in writing to the attention of “Intellectual Property Infringement” care of support@fixfox.ai and include in your notice a detailed description of the alleged infringement sufficient to enable Fixfox to make a
reasonable determination.}User Content_{By using the platform, Users grant Fixfox an unlimited, non-exclusive, transferable, sublicensable, royalty-free, and worldwide license to use, reproduce, modify, distribute, display, commercially exploit, and perform their Content. Users affirm they have all rights necessary to grant this license. Fixfox takes no responsibility for User Content, but may remove or restrict access to any User Content for any reason at our sole discretion. The foregoing grants shall include the right to exploit any proprietary rights in such communication, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction.}Jobs and Bids_{Homeowners may submit requests for Jobs that describe the required home repair or renovation work. Contractors can then submit Bids to complete those Jobs at specified prices. Homeowners can accept a Bid by that Contractor, at which point the Homeowner and Contractor enter into a binding agreement for completion of that Job at the price in the Bid.
Fixfox is not a party to that agreement between the Homeowner and Contractor. The Homeowner is engaging the Contractor directly for completion of the Job. Fixfox merely provides an online venue to facilitate Homeowners and Contractors finding and communicating with each other. Fixfox cannot and does not make any assurances about the identity or services of Users.}Payments and Fees_{Fixfox charges Homeowners a service fee upon Homeowner's selection of a Contractor bid. Additionally, Fixfox may charge fees to Contractors to submit bids and access Homeowner contacts. All fees are non-refundable unless otherwise required by law. Failure to pay fees in a timely manner may result in account suspension or termination.Contractors are solely responsible for:
● Determining their own work availability, Job pricing, and business expenses.
● Establishing and communicating the means and timing of collecting payment from the homeowner.
● Properly collecting, reporting, and remitting any required Taxes.
● Providing any required insurance, bonding, licenses, or permits relevant to the work being performed.
● Complying with all applicable laws and regulations.Fixfox does not provide any financing services. Any financing arrangements are solely between the Homeowner and Contractor.}Taxes_{Payments may be subject to sales, use, value added tax (VAT), or other transactional taxes. Users are responsible for payment of any applicable taxes relating to their use of the Platform and services.}Reviews and Ratings_{The Platform may provide Homeowners with the ability to rate and provide feedback on Contractors they have worked with. The Platform may provide Contractors with the ability to rate and provide feedback on Homeowners they have worked with. Fixfox does not evaluate or verify such feedback, though we may remove or refuse to publish feedback in violation of these Terms. Feedback represents the opinions of the individual User, not Fixfox. Fixfox disclaims any liability arising out of User feedback.}Termination_{Fixfox may suspend or terminate any User's access to the Platform at any time for any reason. Upon any termination, your license to access and use the Platform will immediately end. Access to prior transactions, services, and details may also end upon termination.Sections regarding Prohibited Activities, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution will survive and remain in effect even if your access to the Platform is terminated or suspended for any reason.Terminated Users will not receive any compensation or refund of fees.}Disclaimers and Limitation of Liability_{The Platform and Services are provided on an "as is" and "as available" basis without any warranties of any kind.
Fixfox disclaims any and all warranties, whether express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, title, security, accuracy, and non-infringement.
Fixfox does not have any control over and does not guarantee: (a) the existence, quality, safety, or legality of Jobs posted; (b) the truth or accuracy of Homeowner requests and descriptions; (c) the ability of Contractors to deliver Services as represented; or (d) Homeowner or Contractor background or identity verification. Any reliance you place on such information is strictly at your own risk.
Users use the Platform at their own risk. In no event will Fixfox be liable for any direct, indirect, punitive, incidental, consequential, or special damages arising out of or in any way related to the Platform or Services, including (without limitation) property damage, lost profits, personal injury, or death.
If, despite the other provisions of these Terms, Fixfox is found liable for any damage or loss which arises out of or is in any way connected with the Users use of the Platform or any Services, Fixfox’s liability will in no event exceed, in the aggregate, the greater of (a) the Platform Fees paid to Fixfox by the User, or (b) One-Hundred Dollars (US $100).}Indemnification_{Users agree to indemnify and hold harmless Fixfox and its officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, injuries, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way related to:
(a) the Users access to or use of the Platform or Services,
(b) the Users User Content,
(c) your failure to comply with these Terms,
(d) the actions or inactions of any third party with whom Users interact as a result of their use of the Platform or Services;
(e) any feedback or ratings provided by Users; or
(f) any User’s violation of any applicable laws, regulations, or third party rights.}Dispute Resolution_{Any controversy, allegation, or claim arising out of or relating to the Platform, the Terms, or the Users relationship with Fixfox (“Dispute”) will be resolved through binding arbitration.
Arbitration shall be subject to the Federal Arbitration Act and administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted before a single neutral arbitrator, whose decision in the Dispute will be binding and final except for a limited right of appeal under the Federal Arbitration Act.
Any court with jurisdiction over the parties may enforce the arbitrator's award.
Arbitration shall take place in the State of Washington. The User will pay their share of arbitration costs as they become due, including arbitration filing fees and arbitrator compensation, unless otherwise ordered by the arbitrator under applicable law.
Class Action Waiver. The User agrees that any arbitration will be limited to the individual Dispute between Fixfox and the User. The User agrees to waive their right to: (i) consolidate or join together similar arbitration claims filed by other consumers, (ii) otherwise participate in any joint action against Fixfox with respect to any Dispute prior to initiation of the arbitration, or (iii) have an arbitration under these Terms certified as a class action or pursued on a class basis.
Jury Waiver. In any arbitration not prohibited outright by the Class Action Waiver, Users and Fixfox both waive any rights to pursue or have a Dispute heard by a jury.}Governing Law_{These Terms shall be governed by the laws of the State of Washington without regard to conflict of law principles. All disputes not subject to arbitration shall be resolved in the state and federal courts located in Seattle, Washington and you hereby consent to the jurisdiction of any such court.Any cause of action or claim you may have arising out of or relating to these terms or the platform must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.}Entire Agreement_{These Terms constitute the entire agreement between Fixfox and Users and supersedes any other communications with respect to the subject matter of these Terms. Any failure by Fixfox to exercise or enforce rights does not constitute waiver of those rights. If any provision of these Terms is found unenforceable, the remaining Terms shall continue in effect.}Contact Information_{Please direct any questions regarding these Terms to:
Fixfox LLC.
support@fixfox.zohodesk.com}

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Fixfox Privacy Policy_{Last Updated: January 17, 2024}Introduction_{Fixfox ("Fixfox," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy governs your access to and use of the Fixfox platform, including any content, functionality, products, and services offered on or through the Fixfox platform (the "platform"), whether as a guest or a registered user.
Please read this Privacy Policy carefully before you start to use the platform. By using the platform or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by this Privacy Policy. If you do not want to agree to this Privacy Policy, you must not access or use the platform.}Changes to This Privacy Policy_{We may update this Privacy Policy from time to time at our discretion. When we make changes to this Privacy Policy, we will change the "Last Updated" date above. Changes to this Privacy Policy are effective as of the stated Last Updated date and your continued use of the platform after the changes are posted constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy whenever you access or use the platform to stay informed about our information practices and the ways you can help protect your privacy.}Collection of Information_{Information You Provide to UsThe information we collect on or through the platform may include:
● Account and Profile Information: When you register for an account, you provide us with certain personal information, such as your name, email address, phone number, billing address, and credit card information. You may also provide additional profile information for your user profile. You have choices about the information on your profile, such as your profile picture.
● Homeowner/Contractor Information: As a homeowner or contractor, you provide us with information about the services you are interested in or the services you provide, as well as details about your home, project, skills, and availability.
● Content: You may upload images, videos, and other content through the platform. Any content you upload is sent to our servers.
● Communications: You may communicate with us or other users of the platform through online chats, posting messages on community boards, submitting inquiries, or in other ways online.Information We Collect AutomaticallyWhen you access or use the platform, we automatically collect information about you, including:
● Log Information: We log information about your use of the platform, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our platform.
● Device Information: We collect information about the computer or mobile device you use to access the platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
● Location Information: With your consent, we may collect information about the precise location of your device. We generally use GPS and other technologies to determine your location.
● Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information when you interact with the platform, including cookies, web beacons, and unique identifiers. Cookies are small data files that are stored on your device when you visit a platform, which enable us to collect information about your device identifiers, IP address, web browsers used to access the platform, pages or features viewed, time spent on pages, mobile app performance, and links clicked. Web beacons are graphic images that are placed on a platform or in an email that is used to monitor the behavior of the user visiting the platform or sending the email. They are often used in combination with cookies.Information from Other SourcesWe may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our platform through a third-party service or connect your social media account to your platform account, you are authorizing us to collect certain information from that service.}Use of Information
_{We may use information that we collect through the platform for a variety of business purposes, including:● To provide, operate, maintain, improve, and promote the platform and Fixfox's services.
● To enable you to access and use the platform, including uploading, posting, commenting or sharing content.
● To process and complete any transactions you initiate through the platform.
● To send you technical notices, security alerts, invoices and other administrative messages.
● To respond to your comments, questions, and requests and provide customer service and support.
● To communicate with you about products, services, offers, surveys, contests, rewards, and events offered by Fixfox and to send other news about Fixfox.
● To monitor and analyze trends, usage, and activities in connection with the platform.
● To personalize and improve the platform and provide content or features that match your interests and preferences.
● To facilitate social sharing functionalities.
● For marketing purposes, such as developing and providing content and advertising tailored to your interests.
● To contact you via email, telephone, text message/SMS, or other means with information or offers from Fixfox.
● For any other purpose disclosed to you at the time the information is collected or pursuant to your consent.We may also use your information for other purposes that are described to you and to which you consent.}Disclosure of Information_{We may disclose personal information that we collect or you provide:● To our affiliates and subsidiaries.
● To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
● To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in which case we reserve the right to challenge requests that we deem incorrect, unacceptable, or unlawful.
● If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fixfox, our customers, or others, including in connection with investigating fraud or illegal activity or enforcing our agreements or policies.
● In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
● Between and among Fixfox and our affiliates.We may also share aggregated or anonymized information that does not directly identify you.}Social Sharing Features_{The platform may offer social sharing features and other integrated tools that let you share content and actions you take on the platform with other media, such as social media sites. Your use of these features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. Please visit the privacy settings in your account with the third party that provides the social sharing features to customize your settings.}Analytic Services Provided by Others_{We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit the platform and use the platform, and third-party platforms and apps.}Links to Third Party Sites_{The platform may contain links to third-party platforms. When you click on a link to any other platform or location, you will leave the platform and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and are not responsible for, these third-party platforms or their privacy practices. We encourage you to read the privacy policies of the other platforms you visit, including those whose links may be contained on the platform.}Security of Your Information_{We take reasonable measures to help protect your personal information against loss, theft, misuse and unauthorized access, disclosure, alteration, or destruction. However, no Internet or mobile transmission is ever fully secure or error free. In particular, email sent to or from the platform may not be secure. Therefore, you should take special care in deciding what information you send to us via email.
We disclaim liability for the theft, loss, or interception of, or unauthorized access or damage to, your data or communications by using the site, applications, and our services. You acknowledge that you understand and assume these risks.
If you believe your privacy has been breached through use of our website, applications, or other services please contact us immediately.}~Retention of Personal Information_{We retain personal information we collect from you where we have an ongoing business need to do so, such as to provide you with a product or service you have requested or to comply with applicable legal, tax, or accounting requirements.
When we have no ongoing business need to process your personal information, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing.}Your Choices_{Account Information
You may update and correct certain account information by logging into your account and accessing your account settings. If you wish to delete your account, please email support@fixfox.ai with a request to delete your account. We will respond to your request within 30 days.Email Communications
To opt out of receiving promotional emails from Fixfox, follow the unsubscribe instructions provided in those emails. Please note that if you opt out of receiving promotional emails from us, we may still send you transactional messages, like those about your account or purchases.Push Notifications/Alerts
We may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.Text Messages
We may send you SMS text messages related to our products and services. You may opt out of receiving text messages from Fixfox at any time by replying STOP. Please note that if you opt out of receiving promotional text messages from us, we may still send you transactional messages, like those about your account or purchases.Do Not Track
Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals.}International Data Transfers_{Fixfox is headquartered in the United States and has service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.
If you are located outside the United States and choose to provide personal information to us, please note that we transfer your personal information to the United States and process and store it there. By using the platform or providing us with any personal information, you consent to this transfer, processing, and storage of your personal information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.}Your California Privacy Rights_{If you are a California resident, you have certain rights in relation to your personal information under the California Consumer Privacy Act (CCPA). These include:
● The right to know the categories of personal information collected, sources of that information, business purpose for the collection, and third parties that information is shared with.
● The right to request a copy of the specific pieces of personal information collected.
● The right to request deletion of your personal information.
● The right to opt out of the sale of your personal information.
● The right not to receive discriminatory treatment for the exercise of your privacy rights conferred by the CCPA.
To make a request under the CCPA, please email support@fixfox.ai. We will verify and respond to your request under the CCPA within the time period prescribed by the CCPA.
You may appoint an authorized agent to make a request on your behalf. We will require proof you have authorized the agent to act on your behalf and may still require you to verify your identity with us directly.}Children's Privacy_{The platform is not intended for children under the age of 18 (or other age as required by local law), and we do not knowingly collect personal information from children. If we discover that a child under the applicable age has provided us with personal information, we will delete such personal information. If you become aware that a child has provided us with personal information, please contact our support team.}Changes to Our Privacy Policy_{We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the platform. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the platform. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our platform and this privacy policy to check for any changes. In all cases, your continued use of the platform after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.}Contact Us_{If you have any questions or concerns about this Privacy Policy or Fixfox's privacy practices, please contact us at:support@fixfox.zohodesk.com
Attn: Privacy}

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